- For cancellations up to 48 hours prior to the tour/activity, clients are entitled to a 50% refund of the total amount. For cancellations less than 48 hours (0-48) prior to the tour/activity, no refund requests will be accepted.
- Refund requests for last minute cancellations (up to 48 hours before the tour or activity), for any reason, will not be accepted.
- Our company is not responsible for the client’s failure to appear at the meeting point for the booked tour or activity.
- Last minute cancellation of flights or inability to disembark from a cruise ship, is not our company’s responsibility, therefore any refund requests due to such incidents will not be accepted. Should the client be aware of such a change, he/she is requested to communicate with our company more than 48 hours before the tour or activity starts, in order to discuss possible date or time amendment (subject to availability)
- All clients are kindly requested to send their preferred meeting point and location until 3:00pm of the previous date, regarding their pick-up for the booked tour or activity. Should they fail to do so, our company will do anything it can in order to locate them (telephone, email, etc), however it is not responsible for any failure to meet them. Meeting points could be, anywhere on the island and the information necessary is either the hotel name or the name of the cruise ship they are arriving with. In the occasion that they are staying at an apartment, clients are requested to send us a google map, a nearby hotel or any information that would help us locate them. Any delay of behalf of the client (up until 15 minutes that we will be waiting for them) affects the transfer schedule and disrupts the smooth conduct of the tour/activity.
- For no-name accommodations, our company will set the most convenient location for the pick-up.
- For accommodations that are located in a pedestrian zone, our company will set the best possible pick-up point.
- Our company is not responsible for knowing whether the client is supposed to book transfer or not. The transfer schedule is prepare less than 24 hours before the operation, therefore we cannot predict such necessity.
- For any cancellation on our behalf due to bad weather (high winds over 6 degrees of the beaufort scale), the client is entitled to an 80% refund. Beforehand, our company will do everything in its power to service the customer, by offering solutions such as change of date or alternative tour or activity.
- Due to weather conditions, the destination of the booked cruise may change.
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